CUSTOMER UPDATE

Due to the impact of COVID-19, orders are delayed. Rest assured, we are working hard to deliver items as soon as possible while keeping both our employees and community safe.

Please note, due to the impact of COVID-19 and increased health and safety measures, returns processing is also delayed. For immediate answers, see our FAQs. Thanks for your patience. We’re in this together.

SHIPPING RATES

Order Type

Starting Rate

Order Delivered*

Considerations

Orders over $75

Free

5-7 business days

Applies to orders over $75 before tax.

All other orders under $75

$7.95

5-7 business days

 

Expedited shipping

$14.95

2-3 business days

Home items excluded.

 

*Delivery times go into effect the business day after you place an order.

Note: Shipping rates valid on online orders only. Free shipping is applied to domestic orders over $75 before tax. Home items are excluded from expedited shipping.

Multiple Shipments

Your order may arrive in multiple packages. If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.

RETURN POLICY

We hope you love what you ordered from JANE + MERCER but, in the event that you don’t, we’re here to help! We’ve made it quick and easy to return an item to us. If you’re not completely satisfied with your purchase, you can return eligible items by mail within 30 days of receiving your order. 

  • Apparel and home products may be returned unless the item is marked Final Sale or Non-Returnable.
  • Items must be returned in their original packaging, including hangers, hang tags, dust bags and gift boxes when applicable.
  • Items must not be worn, washed, altered or damaged.
  • Shipping charges, if applicable, are non-refundable.
  • If you receive an item that is damaged, please contact customer service immediately.
  • Eligible returns will be credited to your original form of tender.

Note: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.

RETURN ONLINE 

Do you have an account?

Please log into your account and follow the below steps to process your return. 

  • Log In 
  • Locate Order Tracking 
  • Click Returns Center

LOG INTO YOUR ACCOUNT

Don't have an account?

Please use the Returns Center below!

RETURN YOUR ITEMS

RETURN BY MAIL

Return labels are available for orders shipping to the continental U.S. and no additional postage is required. Send your item(s) back to us with the shipping label that we'll provide. The return shipping fee is $6.95 for any number of items. We'll automatically deduct the fee from your refund. Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. For a faster refund, your return label and return slip should correspond with the items in your package. Please process and mail multiple returns individually.

Note: It may take a few days until your bank posts the refund to your account.