Due to the impact of COVID-19, orders are delayed. Rest assured, we are working hard to deliver items as soon as possible while keeping both our employees and community safe.
Please note, due to the impact of COVID-19 and increased health and safety measures, returns processing is also delayed. For immediate answers, see our FAQs below. Thanks for your patience. We’re in this together.
If you’re registered on janeandmercer.com, simply log in and visit the Account page to see when your order was placed, the date your order shipped from our warehouse, and other key steps in the process. Your order won't show any status updates until it ships and we will notify you when it does. If you have any additional questions regarding your shipment, please contact a member of our Customer Service team at firstname.lastname@example.org, and one of our representatives will be happy to help.
Due to the increased volume of returns and the impact of COVID-19, we’re experiencing processing delays and anticipate returns and/or refunds may take longer than our usual 1-2 weeks.
While the brands and styles offered online are similar to the items found in JANE + MERCER stores, inventory moves fast and may not mirror exactly what you find in store. Whether shopping online or in-store, you’ll always find something new.
By controlling and utilizing a vertical supply chain, we are able to offer shoppers merchandise at attainable price points that are simply hard to believe. In other words, we sell our products for ‘wholesale’ prices directly to you, meaning you get the highest-quality products for half the traditional retail price!
Feel free to reach out to Customer Service at email@example.com and one of our representatives will be happy to help.
We pride ourselves on using only faux fabrics for all our items that are sold on janeandmercer.com and in-store. Embrace cruelty-free fashion and check out more details on our Fabrics FAQ page.
For more info on how to care for your apparel or home items and keep them in the best condition possible, please see the Care section included on each product page.
If you’re registered on janeandmercer.com, simply log in and visit the Account page to see when your order was placed, the date your order shipped from our warehouse, and other key steps in the process. Your order won't show any status updates until it ships and we will notify you when it does. If you have any additional questions regarding your shipment, contact Customer Service at firstname.lastname@example.org, and one of our representatives will be happy to help.
No. At this time we aren’t able to process orders over the phone. However, if you are having trouble placing your order, please call Customer Service at email@example.com, and one of our representatives will be happy to assist you.
If you ordered with standard shipping, you can cancel an order within 1 hour from the time it was placed. Simply contact Customer Service at firstname.lastname@example.org within the same 1-hour window and one of our representatives will be happy to help. Unfortunately, we are currently unable to cancel orders placed using guest checkout during non-business hours. We apologize for any inconvenience. For all shipping methods we are unable to modify items, payment methods, or shipping methods after an order has been placed.
Please note: Not all items are available for cancellation.
We accept Visa, MasterCard, American Express, and Discover cards issued within the United States.
No. We are currently unable to accept multiple credit cards for a single transaction.
If you have a promotional code to use, you can input that once you have reached checkout, in the box labeled "Discount code". Enter your code and click “Apply”. If you receive an error message and the discount it not applied to the order, please feel free to reach out to us for assistance.
No. Only one promo code is permitted per transaction. You cannot combine promo codes with other offers.
No. At this time janeandmercer.com is unable to search in-store inventory.
Unfortunately, we sometimes oversell an item and will need to cancel and refund your order. We never want to do this but with popular items, it can happen. You will always be notified and refunded promptly if this happens and we can always suggest a similar item.
Here’s the quick scoop:
- Free shipping on orders over $75 before tax
- $7.95 shipping rate for all other orders under $75
- $14.95 for expedited shipping; Home items excluded
Please note: Free shipping is applied to domestic orders over $75 before tax. Home items are excluded from expedited shipping. For orders under $75, the shipping cost is $7.95. Shipping charges, if applicable, are non-refundable. Valid on purchases made at janeandmercer.com only.
No. In-store pickup is not available at this time.
At this moment we are able to deliver to addresses only in the U.S. Visit our Shipping & Returns page for more information.
Sometimes the delivery driver will mark the package as delivered before actually releasing the package. For these scenarios, we ask that you wait 24-48 hours to see if the package ends up getting delivered. We also ask that you check with your neighbors or check around the outside of your house or apartment building. If you are still unable to locate the package, please contact a member of our Customer Service team so that we can assist you.
We hope you love what you ordered from JANE + MERCER but, in the event that you don’t, we’re here to help! We’ve made it quick and easy to return an item to us. If you’re not completely satisfied with your purchase, you can return eligible items by mail within 30 days of receiving your order. Just be sure you have not worn or altered it. The price tag must also be attached to the item, and you’ll need to present the receipt or invoice. Eligible returns will be credited to your original form of tender. Once you return an item, it may not be available for immediate repurchase. You can return items by mail or at any U.S. JANE + MERCER store. Visit our Shipping & Returns page for more details.
Our return philosophy is to be fair and reasonable with our customers, and we hope that our customers are fair and reasonable with us as well. In rare instances, we feel a customer isn't being fair with us, either by regularly abusing our approach to refunds, or by having an unusually high rate of returns. These situations may ultimately end with the decision that we can no longer serve those customers.
If you have an account with janeandmercer.com, check your invoice, email confirmation or Orders page to see if your item qualifies for a return. If you made your purchase using guest checkout, check your order confirmation email to see if your item qualifies for a return. Choose your preferred return method:
Return to a JANE + MERCER Store: Simply take your invoice and item(s) with you. To find our location please visit the Visit Us section of our home page.
Return by Mail: If you have an account with janeandmercer.com and wish to make a return by mail, visit the Returns page to log into your account to get started. We’ll provide you with a label and further instructions.
Return by Mail for Guests: If you used guest checkout and wish to make a return by mail, please visit this page and follow the instructions provided. Please note, you will need your order ID and billing zip code to complete your return.
Sorry, we do not provide an exchange option at this time.
You may return items within 30 days from the date you receive your order.
Returns by mail to janeandmercer.com using our return label take approximately 7-10 business days to receive and 1-5 additional days to process through our Returns Center. Returns without our return label can take longer to process.
The return shipping fee for mail-in returns is $6.95 for the U.S. We’ll automatically deduct the fee from your refund.
Online purchases, including orders placed in stores for delivery, that shipped to a U.S. address, may be returned to any JANE + MERCER store in the U.S.
Creating an account makes the shopping and checkout process easier and faster. Once you sign up, you’ll get instant access to shop janeandmercer.com and will be the first to know about new arrivals, special offers, and so much more!
All merchandise has a set amount of inventory. An item is placed "on hold" when the last available piece is in another shopper’s cart, but has not yet been purchased.
1- Go to your Account page
2- Click on the "Profile" tab
3- Enter both your current and new passwords, confirm, and click "Update My Password"
Don’t sweat it. Just follow these steps:
1. Click the Account icon at the top of the page
2. Select "Forgot Password?"
3. Enter your email address, and we’ll send you a link to reset your password
Go to your Account page to add or update your shipping address, billing address, or payment methods.
Yes! Here’s how:
1. Go to your Account page
2. Click on the "Manage Addresses" button
3. Select "Add a New Address" and enter the new address. Please note: This will not affect orders that have already been placed.
Easy! We currently have one store—located at 1530 Post Road, Fairfield, CT 06824—but with plans to expand!
You can find the direct number to our JANE + MERCER store in Fairfield, CT under the Visit Us section near the bottom our home page.
Please contact the store directly. You can find the number under the Visit Us section near the bottom of our home page.
Call the store directly to help you find what you’re searching for. You can find the direct number to our Fairfield, CT location under the Visit Us section near the bottom of our home page.
No. At this time janeandmercer.com is unable to search in-store inventory.